Receive email in the Poi issue tracker
Project description
Introduction
This package defines a browser view @@poimail that reads an email from the request and creates an issue for that or adds a response to an issue. It is a bridge between smtp2zope and Products.Poi.
Compatibility
This has been tested with Plone 3.3.5 and Products.Poi 1.2.11. Should work fine with Plone 4.x and Poi 2.x as well.
Usage
A standard setup would look like this:
You have a Plone Site at http://example.org/.
This Plone Site has Products.Poi and poi.receivemail in its eggs.
The site has a Poi tracker at http://example.org/tracker.
You have installed smtp2zope on the same machine (possibly in the same buildout, but a virtualenv is fine too) and its script is available at /path/to/smtp2zope.
You have a mail server on this machine that has an alias like this:
helpdesk@example.org "|/path/to/smtp2zope http://example.org/tracker/@@poimail"
or this:
helpdesk@example.org "|/path/to/smtp2zope http://admin:secret@example.org/tracker/@@poimail 1000000"
Now when someone sends an email to helpdesk@example.org a new issue is created in the tracker. When the subject of the email matches an existing issue, it is added as response to that issue.
When a user is found in the Plone Site that matches the sender address, we pretend to be that user when creating the issue or response. Otherwise, the Creator is anonymous or is the user that is identified through basic authentication in the url that is passed as argument to smtp2zope.
Changelog
1.0 (2011-05-05)
Initial release
Release history Release notifications | RSS feed
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