rer.customersatisfaction 1.0.0

Captcha protection

This product uses collective.recaptcha so after installing it, you need to setup proper keys into its control panel.

Permissions

There are two new specific permission:

• rer.customersatisfaction.AddCustomerSatisfactionVote (rer.customersatisfaction: Add Customer Satisfaction Vote) Allows users to vote (by default Anonymous).

• rer.customersatisfaction.ManageCustomerSatisfaction (rer.customersatisfaction: Manage Customer Satisfaction) Allows to reset data (by default Manager and Site Administrator).

• rer.customersatisfaction.ShowDeletedFeedbacks (rer.customersatisfaction: Show Deleted Feedbacks) Allow list also feedbacks from deleted contents (by default Manager and Site Administrator)

• rer.customersatisfaction.AccessCustomerSatisfaction (rer.customersatisfaction: Access Customer Satisfaction) Allows users to list feedbacks on contents where they have that permission (by default Editor, Manager and Site Administrator)

Feedbacks catalog

Reviews are stored inside an internal catalog (based on souper.plone).

You can access/edit data through restapi routes (see below) or through a Plone utility:

from zope.component import getUtility
from rer.customersatisfaction.interfaces import ICustomerSatisfactionStore

tool = getUtility(ICustomerSatisfactionStore)

restapi routes

Add a vote

@customer-satisfaction-add

POST endpoint that need to be called on a site content.

Only users with “rer.customersatisfaction.AddCustomerSatisfactionVote” can post it:

> curl -i -X POST http://localhost:8080/Plone/front-page/@customer-satisfaction-add -H 'Accept: application/json' -H 'Content-Type: application/json' --data-raw '{"vote": "1"}' --user admin:admin

If vote is successful, the response is a 204.

Feedbacks listing

There is a view (a link is also available on user menu in sidebar) that shows all infos about feedbacks: @@customer-satisfaction

The list of feedbacks is filtered based on some permissions.

Comments listing

Users with rer.customersatisfaction.AccessCustomerSatisfaction can call @@show-feedbacks view on a content, to see a detailed list of feedbacks and comments.

Installation

Add rer.customersatisfaction to buildout:

[buildout]

...

eggs =
    rer.customersatisfaction

and run bin/buildout command.

Contribute

• Issue Tracker: https://github.com/RegioneER/rer.customersatisfaction/issues

• Source Code: https://github.com/RegioneER/rer.customersatisfaction

Compatibility

This product has been tested on Plone 5.1 and 5.2

Credits

Developed with the support of Regione Emilia Romagna;

Regione Emilia Romagna supports the PloneGov initiative.

Authors

This product was developed by RedTurtle Technology team.

Contributors

• RedTurtle Technology, sviluppo@redturtle.it

Changelog

1.0.0 (2021-08-19)

• Initial release. [cekk]