Python interface to Request Tracker API
Project description
Rt - Python interface to Request Tracker API
Python implementation of REST API described here: https://rt-wiki.bestpractical.com/wiki/REST
Note: Please note that starting with the major release of v2.0.0, this library requires a Python version >= 3.5. In case you still require a Python 2 version or one compatible with Python < 3.5, please use a version < 2.0.0 of this library.
REQUIREMENTS
This module uses following Python modules:
requests (http://docs.python-requests.org/)
Unit-tests are implemented using: - nose (http://nose.readthedocs.org)
INSTALLATION
Install the python-rt package using:
pip install rt
LICENCE
This module is distributed under the terms of GNU General Public Licence v3 and was developed by CZ.NIC Labs - research and development department of CZ.NIC association - top level domain registy for .CZ. Copy of the GNU General Public License is distributed along with this module.
USAGE
An example is worth a thousand words:
>>> import rt
>>> tracker = rt.Rt('http://localhost/rt/REST/1.0/', 'user_login', 'user_pass')
>>> tracker.login()
True
>>> map(lambda x: x['id'], tracker.search(Queue='helpdesk', Status='open'))
['ticket/1', 'ticket/2', 'ticket/10', 'ticket/15']
>>> tracker.create_ticket(Queue='helpdesk', \
... Subject='Coffee (important)', Text='Help I Ran Out of Coffee!')
19
>>> tracker.edit_ticket(19, Requestors='addicted@example.com')
True
>>> tracker.reply(19, text='Do you know Starbucks?')
True
>>> tracker.logout()
True
Get the last important updates from a specific queue that have been updated recently:
>>> import rt
>>> tracker = rt.Rt('http://localhost/rt/REST/1.0/', http_auth=HTTPBasicAuth(os.environ['rtuser'], os.environ['rtpasswd']))
>>> tracker.default_queue = "my-queue"
>>> fifteen_minutes_ago = str(datetime.datetime.now() - datetime.timedelta(minutes=15))
>>> tickets = tracker.last_updated(since=fifteen_minutes_ago)
>>> for ticket in tickets:
>>> id = ticket['id'][7:]
>>> history = tracker.get_short_history(id)
>>> last_update = list(reversed([h for h in history if h[1].startswith('Correspondence added') or h[1].startswith('Comments added')]))
>>> hid = tracker.get_history(id, last_update[0][0] if last_update else history[0][0])[0]
>>> print("http://localhost/rt/Ticket/Display.html?id=%s" % id)
>>> print(hid['Content'])
>>> print("\n")
Please use docstrings to see how to use different functions. They are written in ReStructuredText. You can also generate HTML documentation by running make html in doc directory (Sphinx required).
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